Libby Pence is a Customer Service Representative at Spann Roofing, where she assists both commercial and residential customers by taking calls and helping address their roofing needs. She joined the company a year ago after seven years of working as a full-time server, eager to learn a new industry and take on fresh challenges. Libby has quickly grown to love her role, especially because of the supportive team environment that Spann provides.

Originally from Key Largo, Florida, Libby grew up learning how to connect with new people thanks to the constant flow of tourists in her hometown, a skill that continues to serve her well in customer service. Outside of work, she enjoys spending time with friends, listening to music, and watching documentaries. A fun fact about Libby: she practiced karate from the age of three until sixteen and earned her 2nd degree black belt. Motivated by the satisfaction of helping customers, she takes pride in ensuring every interaction leaves them feeling supported and valued.